Naperville Family & Internal Medicine

1012 W. 95th St. Suite 7
Naperville, IL 60564

630-428-3828 Office
630-428-3848 Fax

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Physicians and Professional Staff at this Practice Location
Sumin Shah, D.O.
Professional Staff
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NOTE: Not all AHP physicians are participating in online scheduling at this time.

Patient Information

Thank you for choosing us as your primary care provider. We are committed to providing you with quality and affordable health care. New patients please arrive 15 minutes before your appointment to fill out paperwork. Please bring your insurance card and a photo ID. SAME DAY APPOINTMENTS AVAILABLE.

Prescription Refills
All prescription refill requests should be called in to your pharmacy. Your pharmacy will then call the office if authorization is needed. Your refill requests will be handled by this practice within 2 business days after your pharmacy's request is received. Prescriptions will not be called in after hours or on weekends.

Test Results
Should you have any laboratory work or other diagnostic testing done through our practice, you will be notified of the results as soon as they are available (usually within 5 working days from the test date). All results must first be reviewed by the physician. You will then receive a call from the doctor's assistant or a card in the mail with the physician's instructions.

Referrals to other physicians or diagnostic facilities can take up to 72 hours for our office to process. Referrals will not be done after hours or on weekends. You are required to notify us at least 72 hours in advance of an appointment requiring a referral. Failure to do so may result in your referral being denied by your insurance company and therefore making you responsible for any and all charges incurred at the specialist's office.

Insurance and Payment Policy
Proof of Insurance. We ask that you present your insurance card to us at every visit. If you fail to provide us with the correct insurance information at each visit, you may be responsible for payment for all services provided. If your insurance company requires you to pick a Primary Care Physician (PCP), one of our physicians must be the PCP listed on your insurance card. We are contracted with most insurance plans. If you are not insured by a plan we are contracted with, payment in full is expected at the time of service. If you are insured by a plan we are contracted with but don't have an up-to-date insurance card, payment in full for each visit is required until we can verify your coverage.
Your health insurance contract is between you and your insurance company. Knowing your insurance benefits is your responsibility. Any questions or complaints regarding your coverage should be directed to your insurance carrier.

Your insurance company requires us to collect co-payments at the time of service. Waiver of co-payments may constitute fraud under state and federal law. Please help us in upholding the law by paying your co-payment at each visit.

Non-covered Services
Please be aware that some or all of the services you receive may be non-covered or not considered necessary by your insurer. You must pay for these services in full.

Claims Submission
We will submit your claims and assist you in any way we reasonably can to help get your claims paid. Your insurance company may need you to supply certain information directly. It is your responsibility to comply with their request.

Account Balances
All accounts with a balance due over 60 days will need to be paid before services will be provided.
Partial payments will not be accepted unless otherwise negotiated with our billing office

Illness after hours

Our practice has full-time coverage for patient emergencies that may occur after hours. If a problem arises during a time when the office is closed, simply call the office at 630-428-3828 and the answering service will contact the doctor on call. Your call will be returned in a timely manner. Please note that prescription refills and referrals are not considered emergencies and will not be done after hours.


Naperville Family & Internal Medicine provides comprehensive health care with an emphasis on prevention.

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